In accordance with the Consumer Protection Act, the customer is entitled to a complaint.
A complaint is considered valid if it meets the conditions for a complaint under the Obligations Act and the Consumer Protection Act. The buyer is obliged to return the product to the seller within the agreed time. If the complaint is accepted, the seller will refund the value of the purchased product.
Product reclamation can only be made while picking up the goods. We do not accept any subsequent complaints.
TIn case of accepting a product complaint, the refund is made to the customer's account.
The buyer is entitled to claim any product in the following cases:
- the expiry date of the delivered product
- physical damage to the delivered product
In accordance with the Consumer Protection Act, the buyer may file a written complaint with the seller at the e-mail address firstname.lastname@example.org.
We will respond to all your comments and objections as soon as possible.
We would like to inform you about the possibility of resolving consumer complaints through online consumer dispute resolution under the Online Consumer Dispute Regulation 2006/2004 and Directive 2009/22 / EC and the Alternative Dispute Resolution Directive 2013/11 / EU via this link, (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)